Contact Centre Communication Platform
Akbank Design Studio
Interface, Interaction and User Experience Design Contact Centre Communication Platform by Akbank Design Studio Call Center is a communication platform designed for a bank contact center. The platform supports agents during customer calls and chat requests. Customer needs are analyzed before, during and after each call, so many problems are solved at the source without a new call. Self service channels such as mobile applications, ATMs and voice response systems are included. Agents are guided by dashboards and analytics that direct each customer to the right station. A pause screen shows motivation messages between calls. The platform is responsive and available in English and Turkish.
Golden A' Design Award Winner
Contact Centre Communication Platform by Akbank Design Studio is an esteemed winner of the A' Interface, Interaction and User Experience Design Award. Contact Centre Communication Platform earned the Golden A' Design Award in 2021 and is showcased on Best Designs of the World among other remarkable designs. Explore the project details, discover other works by Akbank Design Studio and see why Contact Centre Communication Platform design stands out from its competition.
About Contact Centre
Interface, Interaction and User Experience Design Contact Centre Communication Platform by Akbank Design Studio Call Center is a communication platform designed for a bank contact center. The platform supports agents during customer calls and chat requests. Customer needs are analyzed before, during and after each call, so many problems are solved at the source without a new call. Self service channels such as mobile applications, ATMs and voice response systems are included. Agents are guided by dashboards and analytics that direct each customer to the right station. A pause screen shows motivation messages between calls. The platform is responsive and available in English and Turkish. Contact Centre earned the Golden A' Design Award, one of the highest levels of recognition in the A' Design Award & Competition. Golden A' Design Award winner designs combine strong original ideas with excellent professional planning, and are selected by a grand jury, as exceptional entries in their respective categories, after fair, just, meritocratic and independent academic review, where entries are voted through blind peer-review process on pre-established, publicly-available evaluation criteria.
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