Nextgen SME sales and service model Phygital Customer Onboarding Experience
Akbank Service Design Team
Meta, Strategic and Service Design Nextgen SME sales and service model Phygital Customer Onboarding Experience by Akbank Service Design Team Akbank Service Design Team integrates customer digitization and diverse products on one platform with a Phygital approach for access outside branches. Unlike competitors, they offer personalized multi-product bundles in a single flow, enabling digital activation of up to 7 products. Their first point of mobile use innovation eliminates paper and physical presence through digital contract approvals. They employ a reward-based sales model to increase both customer relationship depth and sales efficiency.
Silver A' Design Award Winner
Nextgen SME sales and service model Phygital Customer Onboarding Experience by Akbank Service Design Team is a highly esteemed winner of the A' Meta, Strategic and Service Design Award. Nextgen SME sales and service model Phygital Customer Onboarding Experience earned the Silver A' Design Award in 2026 and is showcased on Best Designs of the World among other exceptional designs. Explore the details of the project, discover other works by Akbank Service Design Team and see why Nextgen SME sales and service model Phygital Customer Onboarding Experience design rises above its competition.
About Nextgen SME sales and service model
Meta, Strategic and Service Design Nextgen SME sales and service model Phygital Customer Onboarding Experience by Akbank Service Design Team Akbank Service Design Team integrates customer digitization and diverse products on one platform with a Phygital approach for access outside branches. Unlike competitors, they offer personalized multi-product bundles in a single flow, enabling digital activation of up to 7 products. Their first point of mobile use innovation eliminates paper and physical presence through digital contract approvals. They employ a reward-based sales model to increase both customer relationship depth and sales efficiency. Nextgen SME sales and service model earned the Silver A' Design Award, a distinguished level of recognition in the A' Design Award & Competition. Silver A' Design Award designs combine inventive thinking with professional design, and are selected by a grand jury, as superior entries in their respective categories, after fair, just, meritocratic and impartial academic review, where entries are voted through blind peer-review process on pre-established, publicly-available evaluation criteria.
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