Ender Turing SaaS

由Lidiia Suslova創作嘅Ender Turing SaaS，係A' 介面、互動及用戶體驗設計獎嘅得獎作品。Ender Turing SaaS喺2023榮獲A' Design Award 銅獎，並同其他卓越設計一齊喺Best Designs of the World展示。深入了解項目細節，發掘Lidiia Suslova嘅其他作品，了解Ender Turing SaaS嘅設計點樣喺同場作品中展現獨特之處。

介面、互動及用戶體驗設計 Ender Turing SaaS 作者： Lidiia Suslova Ender Turing is a cloud-based software platform for call center quality management. A real-time dashboard allows supervisors and managers to monitor performance with live updates. The displayed metrics include call volume, average handle time, first call resolution, customer satisfaction scores and agent availability. Automated pre-scoring of calls and chats shortens quality reviews, and flexible filters allow a small sample to be selected instead of every conversation. Scorecards can be created and edited without engineering support. The interface is offered in more than ten languages. Ender Turing榮獲A' Design Award 銅獎，係A' Design Award & Competition一項備受尊重嘅肯定。A' Design Award 銅獎得獎作品將嶄新嘅概念同成熟嘅創新實踐結合，經過公平、秉持公義、擇優同獨立自主嘅學術評審後，由大型評審團選為各自類別嘅富有價值參賽作品；參賽作品均依據預先訂立並公開嘅評審準則，經由匿名同行評審程序投票評選。